Leveringspolitik

Order processing time

All orders at Gluten Tag are made to order and freshly baked. We require:

At least 48 hours notice for most products
At least 10 days notice for layer cakes, custom cakes and orders for special events

Orders placed without sufficient notice cannot be guaranteed and may be declined.

Pickup

Pickup is the standard way to receive your order. Our kitchen is located at:

Lygten 59, 2. th
2400 København NV
Denmark

Pickup hours:

Monday to Friday: 8:00 to 17:00
Saturday: 8:00 to 15:00
Sunday: 8:00 to 12:00

You can select your preferred pickup day at checkout, and we'll confirm the exact time with you after your order is placed. As soon as your bake is ready, you'll get an email letting you know it's waiting for you.

Please place your order at least 48 hours in advance.

Local delivery in Copenhagen

We deliver within a 10 km radius from our kitchen in Copenhagen NV. Delivery fee is 80 DKK and the minimum order value is 200 DKK.

Delivery hours:

Monday to Friday: 10:00 to 12:00 and 16:30 to 18:00
Saturday and Sunday: 10:00 to 12:00

You'll select your preferred day and time slot at checkout. We aim to deliver within your chosen window, though we cannot guarantee an exact time. Once our route for the day is planned, we'll send you a closer estimate.

For perishable products, it is the customer's responsibility to be available to receive the delivery at the agreed time. Orders that cannot be delivered due to customer unavailability may incur an additional fee or be forfeited.

For specific delivery inquiries, please contact us at glutentagcph@gmail.com before placing your order.

Shipping outside Copenhagen

At this time, Gluten Tag only operates within Copenhagen. We do not ship to other cities in Denmark or to other countries.

Order tracking

When your order is ready for pickup or out for delivery, you will receive a confirmation email or message. For any questions about the status of your order, please contact us at glutentagcph@gmail.com.

Delays

While we do everything possible to fulfill orders on time, occasional delays may occur due to circumstances beyond our control, such as weather, public holidays or transportation issues. We will communicate any delays as soon as possible.

Damaged or incorrect orders

If you receive a damaged or incorrect order, please contact us at glutentagcph@gmail.com within 24 hours of pickup or delivery. See our Refund and Return Policy for full details.